At Profives Wholesale of America LLC, customer satisfaction is important to us. This Refund Policy explains the conditions under which refunds, returns, or exchanges may be approved.
Refunds are applicable only for products that are defective, damaged during shipping, or incorrect items received. Requests must be made within a reasonable time after delivery, and the product must be unused and in its original condition and packaging.
Items that show signs of use, damage caused after delivery, or are returned without valid reason may not be eligible for a refund. Wholesale or bulk orders may have different refund eligibility based on product type and order agreement.
Once a return is approved and the item is received and inspected, the refund will be processed to the original payment method. Processing time may vary depending on the payment provider.
Shipping costs, taxes, and handling charges are non-refundable unless the return is due to an error or defect from our side.
We reserve the right to refuse refunds that do not meet the conditions outlined in this policy. This policy may be updated or modified at any time without prior notice.